Refund Policy

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1. Prices, Surcharging and Refund Situations    

Prices (for all events) are updated regularly on our website but the company reserves the right to change the prices from time to time. There might be temporary offers and promotions running from time to time and the company reserves all rights to introduce or withdraw any offer or promotion at any time without any prior intimation. However, those who have already booked using any promotion or offer would not be affected.

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1.1    Change/Cancellation of Booking by Participant

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The cancellation process is supported. Please reach out to the HackMyAdventure team and ask to cancel. You can choose your preferred mode of refund (Cash/Voucher) as per the policy below and your refund will automatically be processed by the system.

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1.2.  Replacement of participant(s)

Our system allows you to seamlessly replace any of the participants in your booking by contacting the HackMyAdventure team. Please note that this feature is applicable only when the status of the Booking is “Paid” and there are at least 5 days remaining prior to the departure date (departure date minus 5). The new participant needs to print, sign, scan and send the undertaking form to community@hackmyadventure.com

Please note that the replacement would not be applicable on any Volvo/Train transport booked for the original participant. The same would be automatically cancelled. This is simply because the seats booked in such transport mediums are not transferable.

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1.3.  Cash Refund

Cash refund is applicable only in case of bookings made without any discount (promotional code/voucher/dynamic discount). Also, the cash refunds would not be applicable in case of shifted batch bookings & if the status of the Booking is "Booked".

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The Refund of the amount will be processed as per the deduction guidelines outlined below:

• Cancellations up to 30 days prior to departure date - 5% deduction

• Between 30 days to 15 days prior to departure -  50% deduction

• Less than 15 days of departure - No Cash Refund

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All cancellation refunds will be processed back to the bank account or the credit card account from which the event fee has been paid. The amount for refund processing would always be calculated basis of the net amount paid* for booking the event w.r.t the Base Price of the event (excluding additional components like transport, rent, portage, etc.).

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1.4. Voucher Refund:

This option is available for all types of bookings including the bookings made under promotional offers.

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HackMy Adventure would offer you a short-term voucher that would enable you the flexibility to book any other HackMyAdventure activity using the voucher. The option of claiming a voucher is available till 5 days prior to the departure of the event. The Refund of the amount will be processed as per the deduction guidelines outlined below:

• Cancellations up to 5 days prior to departure date - No deduction

• Less than 5 days prior to departure - No Refund

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The amount for refund processing would always be calculated basis of the net amount paid* for booking the event w.r.t the Base Price of the event (excluding additional components like transport, rent, portage, etc.). Please note that the voucher issued would not include the service tax amount paid while making the booking. However, when you use the voucher to book again on our website, service tax will not be applicable to the voucher amount. The validity of the voucher would be 6 months from the date of issue.

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*Net Amount Paid would be the amount paid to HackMy Adventure at the time of booking after adjusting for all rebates provided by applying vouchers.

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Please note that any additional transport bookings are completely non-refundable, be it cash or voucher refund. For e.g., If you have booked the Manali – Leh Cycling expedition by paying a base price of INR 35,000 along with the transport from Delhi to Manali, then in case of postponement or cancellation, only the base price of INR 35,000 would be considered for calculations of refund as per the slabs defined above or for the matter of issuing a voucher (for postponement cases). The additional transport fee deposited is completely non-refundable.

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2. In case of Cancellation or change initiated by HackMy Adventure

HackMy Adventure reserves the right to cancel your booking or change any of the facilities, services or prices described in our brochures or website. We will endeavour to advise you of any changes known at the time of booking. We plan the arrangements for your events many months in advance and may occasionally have to make minor changes. Transport timings and carriers shown or communicated on our website are for guidance only and are subject to change. We will send you the final itinerary closer to the departure dates (2-3 days prior) along with the tickets (wherever applicable).

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However, in the field of adventure activities, there are many variables beyond our control like weather conditions, landslides, road situations and any other force majeure conditions. Circumstances amounting to "force majeure" include any event which we or the supplier of the service(s) in question could not even with all due care, foresee or forestall such as (by way of example and not by way of limitation) war, threat of war, riots, civil disturbances, industrial disputes, actual or threatened terrorist activity and its consequences, natural or nuclear disasters, fire, epidemics, health risks and pandemics, acts of God, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers, closed or congested airports or ports, hurricanes and other actual or potential adverse weather conditions, and any other similar events. In such situations, we might be forced to change the itinerary or even cancel an event. In case of a change /cancellation, you will have the choice of either:

• accepting a replacement event from us of equivalent or similar standard and price (at the date of the change), if we are able to offer you one; or

• Cancelling your event, in which case you shall receive a full refund*, including all the components paid by you (transport, base fee, taxes).

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*The refund would always be in the form of a voucher (validity 6 months) if the change or cancellation arises from circumstances amounting to “force majeure” or from any other reason beyond our control. However, for cancellations made otherwise, the participant would have a choice between a voucher of 12-month validity or a cash refund. Please note that in case you have made the booking using a voucher, a cash refund would only be made for the part paid in cash. However, we will reactivate your consumed voucher with an additional validity of 6 months.

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3  In case of changes/cancellation of the event after departure,

3.1 When the change or cancellation arises from circumstances amounting to “force majeure” or for any other reason beyond our control HackMy Adventure shall not be liable to refund the amount already deposited.

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3.2 When the change or cancellation arises otherwise:

We will, wherever possible, make suitable alternative arrangements. If we are unable to make such alternative arrangements, or you reject the same for good reason then we will return you to your point of departure and refund you for any unused services, as appropriate. The refund would be primarily made in the form of a voucher (3-month validity). However, in case the participant desires, the same amount can also be refunded in cash.

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3.3 In case of dropout by the participant in between the event

We shall not be liable to make any refund in such a situation. The participant would also have to pay additionally for unplanned expenses on planning and executing the retreat of the participant on an actual basis. In case suitable arrangements for retreat are not possible, HackMy Adventure reserves the right to deny such drop out in between the event.

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3.4 In case of Emergency Evacuation

While we do have first aid and experts available at all our events still there might be situations in which an emergency evacuation might be needed. We are committed to making a safe evacuation for you in case of an emergency. We would make necessary and adequate arrangements for your evacuation to the nearest road head that is well connected by road, and would also help you in boarding a vehicle to the nearest Hospital or any other facility so required. Any additional expenses incurred, that of porters, vehicle, ambulance, hospitalisation, or any other expense incurred for evacuation, would be covered by the participant.